Feeling stuck?
We’re here to help!
Feeling stuck?
We’re here to help!
Frequently Asked Questions
Frequently Asked Questions
The Coblr subscription is charged on a monthly basis. After the 14 day free trial, your card will be charged for the next 30 days.
For example) If you are signed up for our Basic plan ($50/month) and your free trial ends on the 14th of the month, you will be charged $50 for the next month of access. Your billing date will be the 15th of each month.
If you cancel before your billing date, you won’t be charged for the upcoming month.
If you cancel after your billing date, we will refund you. We promise. No funny business.
The Coblr subscription is charged on a monthly basis. After the 14 day free trial, your card will be charged for the next 30 days.
For example) If you are signed up for our Basic plan ($50/month) and your free trial ends on the 14th of the month, you will be charged $50 for the next month of access. Your billing date will be the 15th of each month.
If you cancel before your billing date, you won’t be charged for the upcoming month.
If you cancel after your billing date, we will refund you. We promise. No funny business.
When you set up your account you have the ability to add new employees. Note that all users can view all details on the app. We will be launching permissions to tailor access for different user types before Q4 2024.
When you set up your account you have the ability to add new employees. Note that all users can view all details on the app. We will be launching permissions to tailor access for different user types before Q4 2024.
You can create a full repair order in the POS and when you get to the point of creating the order, you select “Create a quote.” Instead of going through the payment process, you enter the customer’s email and the quote is sent to them. The customer will receive an email with the repair quote and a link to pay for the service. Once the quote is paid, the quote will become an order and show up in the “new” order column under “Order Overview.” Quotes are treated as an online order and shipping labels can be created for the order. To include shipping in the order, please add as a custom field to your POS.
You can create a full repair order in the POS and when you get to the point of creating the order, you select “Create a quote.” Instead of going through the payment process, you enter the customer’s email and the quote is sent to them. The customer will receive an email with the repair quote and a link to pay for the service. Once the quote is paid, the quote will become an order and show up in the “new” order column under “Order Overview.” Quotes are treated as an online order and shipping labels can be created for the order. To include shipping in the order, please add as a custom field to your POS.
We have an integration with Shipstation. All you need to do is signup for an account with Shipstation (shipstation.com) and link your account to Coblr. Currently, we only allow for shipping via UPS.
- Open a Shipstation Account
- Go to Settings > Account > API Settings
- Copy the API Key and API Secret
- Go to Settings > Account > Payment & Subscription
- Fund your account
- Go to Settings in Coblr > Integrations > Click Configure
- Paste the API key and secret from Shipstation into the popup.
You are now ready to create shipping labels in Coblr!
We have an integration with Shipstation. All you need to do is signup for an account with Shipstation (shipstation.com) and link your account to Coblr. Currently, we only allow for shipping via UPS.
- Open a Shipstation Account
- Go to Settings > Account > API Settings
- Copy the API Key and API Secret
- Go to Settings > Account > Payment & Subscription
- Fund your account
- Go to Settings in Coblr > Integrations > Click Configure
- Paste the API key and secret from Shipstation into the popup.
You are now ready to create shipping labels in Coblr!
We know that customers expect updates on their repairs to make the repair experience better. But doing this manually can be time-consuming. To improve the experience, we have built automated email notifications throughout the entire Coblr product.
Customers will receive updates each time their order status is updated.
- Online Orders: Order Confirmation, Shipping Confirmation, In Progress / Received, and Repaired.
- In-Store: Order Confirmation, In Progress, Repaired.
When updating some statuses in “Order Overview” you can select “move without notifications” so that the customer doesn’t receive an update, but we suggest sending updates each time there is a change in status.
- Customers will receive emails when you send them messages via our app
We know that customers expect updates on their repairs to make the repair experience better. But doing this manually can be time-consuming. To improve the experience, we have built automated email notifications throughout the entire Coblr product.
Customers will receive updates each time their order status is updated.
- Online Orders: Order Confirmation, Shipping Confirmation, In Progress / Received, and Repaired.
- In-Store: Order Confirmation, In Progress, Repaired.
When updating some statuses in “Order Overview” you can select “move without notifications” so that the customer doesn’t receive an update, but we suggest sending updates each time there is a change in status.
- Customers will receive emails when you send them messages via our app
Please email us at support@getcoblr.com and include:
- Your name
- Business Name
- Feature request and any additional details on why it is important
Please email us at support@getcoblr.com and include:
- Your name
- Business Name
- Feature request and any additional details on why it is important
We hate to see you go! But, we are committed to making signing up and canceling as easy as possible. To cancel, please email us at info@getcoblr.com
Of course, we would love to know why you are canceling. This helps us improve our product and service.
We hate to see you go! But, we are committed to making signing up and canceling as easy as possible. To cancel, please email us at info@getcoblr.com
Of course, we would love to know why you are canceling. This helps us improve our product and service.
Yes! Getting out the word to all shoe repair shops is so important! Please tell your referral to email us at referral@getcoblr.com and copy your business email and we will offer both businesses 2 months of free access to Coblr!
Yes! Getting out the word to all shoe repair shops is so important! Please tell your referral to email us at referral@getcoblr.com and copy your business email and we will offer both businesses 2 months of free access to Coblr!
Coblr is available everywhere you work — on the web via tablet and desktop. Mobile is coming soon. Use Coblr on your desktop or tablet to easily view all details and manage your full business, and use the tablet or smartphone to view order details, upload before and after images, and update order statuses on the go.
Coblr is available everywhere you work — on the web via tablet and desktop. Mobile is coming soon. Use Coblr on your desktop or tablet to easily view all details and manage your full business, and use the tablet or smartphone to view order details, upload before and after images, and update order statuses on the go.